Grievance Officer Details
GK
Gaurav Kapoor
Grievance Officer, Illuminate AI
Quintox Solutions Pvt. Ltd., Bengaluru, Karnataka, India
Response Timelines (Per Rule 4(6))
- Acknowledge receipt: Within 24 hours
- Resolve complaint: Within 15 days
- Content removal requests (Rule 3(1)(d)): Within 36 hours for court/government orders; 72 hours for user complaints
- First appellate authority: If unsatisfied, appeal within 30 days to appeals@illuminateai.com
What You Can Report
- Content violating our Terms of Service
- Content violating Indian law (IT Act, IPC, POCSO, etc.)
- Privacy violations ? unauthorized data sharing, profiling
- Harassment, impersonation, or abuse on the platform
- Copyright/trademark infringement
- Child sexual abuse material (CSAM) ? will be reported to authorities immediately
- Misinformation related to public health or safety
How to File a Complaint
Email grievance@illuminateai.com with:
- Your name and contact information
- Description of the grievance with specific details
- URL(s) or screenshots of the content in question
- Whether you've contacted the content creator (if applicable)
- Desired resolution
Anonymous complaints are accepted but may limit our ability to investigate fully.
Transparency Reporting (Per Rule 4(7))
We publish a monthly transparency report detailing:
- Number of complaints received
- Number resolved within timeline
- Number of content removals (by category)
- Government orders received and complied with
Latest report: Transparency Report
Nodal Contact Person (Per Rule 4(2))
For law enforcement and government agencies requiring 24/7 coordination:
NC
Data Protection Officer (Per DPDP Act 2023)
For data privacy complaints under the Digital Personal Data Protection Act: