Terms of Service

1. Acceptance of Terms

By accessing and using Illuminate AI, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Illuminate AI provides a mental wellness platform connecting users with mental health professionals, offering:

• Appointment scheduling with licensed therapists and counselors
• Real-time chat and video consultation features
• Wellness tracking and journaling tools
• Symptom assessment tools
• Prescription management

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate and complete information during registration
• Update your information to keep it current
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Medical Disclaimer

Illuminate AI is NOT a substitute for professional medical advice, diagnosis, or treatment. Our platform connects you with mental health professionals, but:

• Always seek the advice of your physician or qualified mental health provider
• Never disregard professional medical advice because of something you read on our platform
• In case of emergencies, call your local emergency services immediately

5. Privacy and Data

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal and health information.

6. Professional Services

Mental health professionals on our platform are independent practitioners. We do not guarantee the services provided by any professional on the platform. All professionals must be verified before offering services.

7. Acceptable Use

You agree not to:

• Use the platform for any illegal purposes
• Harass, abuse, or harm other users or professionals
• Attempt to gain unauthorized access to any accounts
• Use automated tools to scrape or collect data
• Impersonate any person or entity

8. Subscription and Payments

Some features require a paid subscription. Subscription terms include:

• Billing occurs on a recurring basis until cancelled
• You can cancel your subscription at any time
• Refunds are subject to our refund policy
• Price changes will be communicated 30 days in advance

9. Limitation of Liability

Illuminate AI and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the platform.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms of Service, please contact us at service@yourilluminateai.in