1. Information We Collect
We collect information you provide directly:
- Account Information: Name, email, phone number, password
- Health Information: Wellness data, mood entries, journal content, symptom assessments
- Medical History: Prescriptions, diagnoses, treatment notes (from professionals)
- Usage Data: Appointments, chat history, feature usage
- Payment Information: Processed through secure third-party payment providers
2. How We Use Your Information
We use collected information to:
- Provide and improve our mental wellness services
- Connect you with qualified mental health professionals
- Facilitate appointments, consultations, and prescriptions
- Send you service-related notifications
- Generate personalized wellness insights and reports
- Ensure platform security and prevent abuse
3. Information Sharing
We share your information only in these circumstances:
- With Professionals: When you book appointments, relevant health information is shared with your chosen provider
- Service Providers: Third-party services for payment processing, cloud storage, and analytics (bound by confidentiality)
- Legal Requirements: When required by law or to protect rights and safety
- Your Consent: When you explicitly authorize sharing
We NEVER sell your personal or health information to advertisers or third parties.
4. Data Security
We implement industry-standard security measures:
- End-to-end encryption for all sensitive communications
- Secure data storage with access controls
- Regular security audits and penetration testing
- Staff training on data protection
- Incident response procedures
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a usable format
- Restriction: Limit how we process certain data
- Objection: Opt out of certain data uses
6. Data Retention
We retain your data:
- Account data: Until you delete your account or 2 years of inactivity
- Health records: Minimum 7 years per medical record retention laws
- Usage logs: 90 days for security purposes
- Financial records: As required by tax and financial regulations
7. Cookies and Tracking
We use essential cookies for:
- Authentication and session management
- Remembering your preferences
- Analytics to improve our services (anonymized)
You can manage cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from minors. Parents or guardians must provide consent for users under 18.
9. International Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on the platform.
11. Contact Our Privacy Team
For privacy-related questions or to exercise your rights:
- Email: privacy@yourilluminateai.in
- Address: Illuminate AI, [Your Address]
12. HIPAA Compliance Notice
If you are a US resident, please note that our mental health professionals may be covered entities under HIPAA. You have additional rights regarding your protected health information (PHI).